Vacation Rental Policies & Terms
Navigate Rentals | North Carolina Vacation Rentals
This is a vacation rental agreement under the North Carolina Vacation Rental Act, N.C.G.S. Chapter 42A. The rights and obligations of the parties are defined by law and include provisions permitting the lawful disbursement of rent prior to tenancy and, when applicable, expedited eviction of tenants.
By making a reservation, submitting payment, electronically accepting these terms, or taking possession of a property after receiving or being provided access to these Vacation Rental Policies & Terms (“Rental Policies”), the guest acknowledges and agrees to these Rental Policies and any property-specific rules, reservation terms, and applicable policies associated with the reservation.
For purposes of these Rental Policies:
“Agent,” “Navigate Rentals,” or “Navigate” means Navigate Rentals, acting as property manager and rental agent on behalf of the Owner.
“Owner” means the owner of the vacation rental property.
“Guest” or “Tenant” means the individual making the reservation and accepting responsibility for the reservation.
“Property” or “Premises” means the vacation rental accommodation identified in the reservation.
1. AGENCY
Navigate Rentals is a property management company acting as rental agent for privately owned homes, condominiums, townhomes, apartments, cottages, and other vacation rental accommodations on behalf of their respective Owners.
Navigate Rentals does not own the Premises unless expressly disclosed otherwise.
Except to the extent otherwise required by applicable law, Owner and Agent shall not be responsible for loss or damage to Tenant’s personal property or for personal injury arising from conditions or circumstances outside their reasonable control.
Nothing in these Rental Policies is intended to waive any duty or liability that cannot lawfully be waived under North Carolina law.
2. PROPERTY CONDITIONS, WEATHER, AND ACCESS
Tenant understands that weather, traffic, construction, utility interruptions, flooding, coastal conditions, road conditions, municipal activities, and other circumstances outside the control of Agent or Owner may affect travel to, access to, or enjoyment of the Premises.
Tenant is responsible for monitoring weather and travel conditions and arriving appropriately prepared.
Unless otherwise required by applicable law, no refund, credit, relocation, or date change will be provided solely because of weather, traffic, road conditions, beach or ocean conditions, nearby construction, or other circumstances outside the reasonable control of Agent or Owner.
Mandatory evacuation orders are governed separately by these Rental Policies and applicable North Carolina law.
3. RESERVATION CHARGES AND PAYMENT
Reservations may be subject to rent, applicable state and local taxes, cleaning fees, pet fees, damage protection or security deposit requirements, processing fees, and other charges disclosed at the time of booking.
For reservations booked directly with Navigate Rentals, one hundred percent (100%) of the total reservation balance is due at booking confirmation, unless different payment terms are expressly agreed to in writing by Navigate Rentals.
Tenant authorizes Navigate Rentals to charge the payment method provided at booking for the total amount due upon booking confirmation.
All direct reservations are non-refundable once confirmed, except where a refund is required by applicable law or expressly authorized in writing by Navigate Rentals.
Reservations made through Airbnb, Vrbo, Booking.com, Hopper, or another third-party booking platform may be subject to the payment schedule, collection procedures, cancellation policy, fees, and other terms applicable to the reservation through that platform.
Tax rates and governmental assessments are subject to change. Tenant is responsible for applicable taxes at the rates legally required for the reservation or occupancy.
A direct reservation is considered confirmed upon successful collection of the required payment and completion of any required rental agreement, identity verification, or other booking requirements.
4. PAYMENT POLICY
Tenant represents that Tenant is authorized to use any payment method provided in connection with the reservation.
For direct reservations, Tenant authorizes Navigate Rentals to process the full reservation balance at booking confirmation.
If a payment is declined, reversed, disputed, returned, or otherwise not successfully collected, Navigate Rentals may require immediate replacement payment and may cancel the reservation when permitted by these Rental Policies and applicable law.
Reservations booked through a third-party booking platform may have payments collected or processed by that platform and remain subject to the applicable platform’s payment procedures.
Advance rental payments and other funds required to be held in trust will be handled and disbursed in accordance with the North Carolina Vacation Rental Act and other applicable North Carolina laws and regulations.
5. RESERVATION CHANGES
Requests to change dates, change properties, shorten a reservation, extend a reservation, or otherwise materially modify a confirmed reservation are subject to availability and written approval by Navigate Rentals.
For direct reservations, a request to change dates, shorten the stay, change properties, or otherwise modify the reservation does not create a right to a refund, credit, or transfer of amounts previously paid.
Navigate Rentals may, in its discretion, approve a reservation modification or transfer amounts paid to another reservation. Any such accommodation must be confirmed in writing and does not constitute a waiver of the cancellation policy for any other reservation.
No reservation modification is effective unless confirmed by Navigate Rentals or, where applicable, the third-party booking platform through which the reservation was made.
6. CANCELLATION, REFUND, AND TRAVEL INSURANCE POLICY
Direct Reservations
All reservations booked directly with Navigate Rentals are non-refundable once confirmed.
One hundred percent (100%) of the reservation total is due at booking confirmation. If Tenant cancels a confirmed direct reservation for any reason, amounts paid toward the reservation will not be refunded, credited, or transferred except where required by applicable law or expressly authorized in writing by Navigate Rentals.
The non-refundable cancellation policy applies regardless of the reason for cancellation, including, without limitation, illness, injury, family emergencies, changes in travel plans, transportation interruptions or cancellations, employment obligations, flight disruptions, personal circumstances, weather conditions, or other unexpected events.
No refunds or credits will be provided for no-shows, late arrivals, early departures, or unused nights except where required by applicable law or expressly authorized in writing by Navigate Rentals.
Travel Insurance
Agent strongly recommends that all Tenants purchase travel insurance to protect their vacation investment against unexpected events that may affect, interrupt, or prevent their travel.
Travel insurance may provide protection for certain covered events such as illness, injury, family emergencies, severe weather, transportation interruptions, or other qualifying circumstances, depending upon the policy purchased.
Travel insurance may be offered through a third-party provider or booking platform. Any travel insurance is provided by an independent third party and not by Navigate Rentals or the Owner. Tenant is solely responsible for reviewing the policy’s coverage, exclusions, limitations, claim procedures, and eligibility requirements before purchasing or declining coverage.
The purchase or availability of travel insurance does not modify Navigate Rentals’ cancellation policy. A Tenant who chooses not to purchase available travel insurance remains subject to the applicable cancellation and refund terms.
Third-Party Booking Platforms
Reservations made through Airbnb, Vrbo, Booking.com, Hopper, or another third-party booking platform are subject to the cancellation and refund policy associated with the specific reservation through that platform.
Navigate Rentals’ direct-booking non-refundable policy does not replace a different cancellation policy expressly established for a reservation made through a third-party booking platform.
Rights Provided by Law
Nothing in this cancellation policy eliminates or limits any refund, reimbursement, or other right that Tenant is entitled to receive under the North Carolina Vacation Rental Act or other applicable law.
If the Premises become unavailable or uninhabitable and Navigate Rentals cannot provide reasonably comparable substitute accommodations acceptable to Tenant, Navigate Rentals will provide any refund required by applicable law.
Mandatory evacuations and any associated refund rights will be handled in accordance with the North Carolina Vacation Rental Act and other applicable law.
7. CHECK-IN AND CHECK-OUT
Unless otherwise stated in the reservation:
Check-in begins at 4:00 PM.
Tenant may not enter or occupy the Premises before the authorized check-in time without prior approval from Agent.
Electronic lock codes may not become active until the authorized check-in time.
During periods of unusually high turnover, severe weather, maintenance emergencies, or other exceptional circumstances, preparation of the Premises may occasionally be delayed. Agent will make reasonable efforts to minimize any delay.
Check-out is no later than 10:00 AM.
Tenant and all occupants must vacate the Premises by the designated check-out time unless Agent has approved a late check-out.
Unauthorized early entry or late departure may result in additional charges when it causes additional cleaning, staffing, scheduling, or guest-accommodation expenses.
Physical keys, parking passes, access cards, remotes, or other property provided to Tenant must be returned as instructed. Tenant may be responsible for the actual reasonable replacement cost of lost or unreturned items.
8. RESPONSIBLE PARTY
The individual named as the primary Tenant is responsible for the reservation and for ensuring that all occupants, guests, invitees, and visitors comply with these Rental Policies, property rules, community rules, and applicable laws.
Unless Navigate Rentals expressly approves otherwise in writing, the primary Tenant must be at least twenty-five (25) years of age and must personally occupy the Premises throughout the reservation.
Tenant is responsible for damage, excessive cleaning, missing property, unauthorized charges, rule violations, and other losses caused by Tenant or Tenant’s occupants, guests, invitees, or visitors, except for ordinary wear and tear.
9. OCCUPANCY
The maximum occupancy stated in the property listing or reservation represents the maximum number of overnight occupants permitted at the Premises unless Agent provides written authorization otherwise.
Tenant shall not exceed the property’s permitted occupancy or use the Premises for an unauthorized gathering, event, party, commercial activity, or other purpose inconsistent with the reservation.
Occupancy restrictions may be based upon Owner requirements, HOA or condominium rules, local ordinances, septic limitations, parking restrictions, fire-safety requirements, or other applicable regulations.
Unauthorized occupancy or gatherings may constitute a material violation of these Rental Policies and may result in additional charges and/or termination of the tenancy as permitted by law.
10. MAINTENANCE, EQUIPMENT FAILURE, HOUSEKEEPING, AND OTHER INCONVENIENCES
Tenant shall promptly notify Navigate Rentals of maintenance problems, damage, housekeeping concerns, safety issues, or equipment failures discovered at the Premises.
Agent will make reasonable efforts to investigate and correct reported problems within its control.
Mechanical or equipment failures do not automatically entitle Tenant to a refund. Examples include interruption or failure of televisions, internet service, streaming services, appliances, HVAC equipment, elevators, pools, hot tubs, grills, fireplaces, or other amenities.
Agent is not responsible for interruptions of electricity, water, internet, cable, cellular service, municipal utilities, or other third-party services outside Agent’s reasonable control.
Circumstances that ordinarily do not warrant a refund include nearby construction, municipal work, insects or wildlife typical of the property’s environment, weather conditions, beach or ocean conditions, temporary amenity interruptions, neighborhood activity, and similar circumstances outside Agent’s reasonable control.
Navigate Rentals makes reasonable efforts to ensure the Premises are properly cleaned before arrival.
Housekeeping concerns should be reported as soon as reasonably possible after check-in so Agent has an opportunity to inspect and address the concern. Agent may send housekeeping or maintenance personnel to correct reported issues.
11. DAMAGE PROTECTION AND SECURITY DEPOSITS
A reservation may include a non-refundable accidental damage protection or damage-waiver fee, refundable security deposit, or another damage-security arrangement as disclosed during booking.
Any damage waiver is subject to its disclosed terms and is not insurance.
Unless expressly covered by an applicable damage-waiver program, Tenant remains responsible for damage or loss caused by Tenant or Tenant’s occupants, guests, invitees, or visitors.
Damage protection does not cover intentional, reckless, malicious, or grossly negligent acts; theft; unauthorized animals; smoking or vaping; unauthorized events or parties; excessive cleaning; misuse of furnishings, appliances, amenities, or equipment; or tampering with security, internet, electrical, audio/video, smart-home, pool, spa, or mechanical systems.
Tenant must promptly report accidental damage to Navigate Rentals.
Where a refundable security deposit is required, Agent will administer the deposit in accordance with applicable law and the terms disclosed with the reservation.
12. POOLS, HOT TUBS, SPAS, WATER FEATURES, AND RECREATIONAL AMENITIES
Some properties may contain pools, hot tubs, spas, docks, kayaks, bicycles, fire pits, grills, outdoor showers, waterfront access, recreational equipment, or other amenities.
Tenant is responsible for confirming which amenities are included with the specific Premises.
Tenant and Tenant’s guests must use such amenities responsibly and comply with all posted instructions, safety requirements, community rules, manufacturer instructions, and reasonable directions provided by Agent.
Children must be appropriately supervised.
Tenant shall not tamper with mechanical equipment, chemicals, heaters, pumps, filters, safety equipment, locks, covers, or control systems.
If the Premises contain a hot tub or spa, Tenant shall not add soaps, oils, chemicals, bath products, or other substances to the water and shall replace the cover when the amenity is not in use.
Glass containers are prohibited in or around pools, hot tubs, and spas.
Except to the extent caused by negligence or conduct for which liability cannot legally be waived, Owner and Agent are not responsible for injuries resulting from misuse of recreational amenities.
13. HEATING AND AIR CONDITIONING
Tenant is responsible for reviewing the property listing to determine what heating and air-conditioning systems or other climate-control amenities are provided.
Agent will make reasonable efforts to address HVAC failures reported during the tenancy.
Temporary HVAC failure does not automatically entitle Tenant to a refund, although Agent will address conditions affecting habitability in accordance with applicable law.
Doors and windows should remain closed while heating or air-conditioning systems are operating.
Tenant shall not tamper with HVAC equipment or controls beyond ordinary thermostat operation.
14. PETS AND ANIMALS
Pets are permitted only at properties designated as pet-friendly and only when disclosed and approved as required by the reservation.
Applicable pet fees and restrictions will be disclosed in the property listing or reservation.
Tenant is responsible for complying with restrictions concerning the number, type, size, or behavior of pets.
Unauthorized pets may constitute a material violation of these Rental Policies and may result in applicable pet charges, additional cleaning or remediation costs, damage charges, and/or termination of the tenancy as permitted by law.
Tenant is responsible for damage or excessive cleaning caused by any animal brought onto the Premises.
Nothing in these Rental Policies is intended to restrict rights concerning service animals or other assistance animals protected by applicable law.
15. PRIVATELY OWNED PROPERTIES
Properties managed by Navigate Rentals are privately owned and may vary in furnishings, décor, equipment, floor plans, amenities, and personal character.
Agent makes reasonable efforts to maintain accurate property descriptions, photographs, and amenity information.
Owners may occasionally replace or modify furnishings, décor, equipment, or amenities.
Minor differences between current conditions and photographs, descriptions, furnishings, décor, or other marketing materials do not automatically entitle Tenant to a refund.
16. PARKING AND VEHICLES
Tenant must comply with all parking limitations applicable to the Premises.
Certain properties, condominium associations, HOAs, municipalities, and communities may restrict the number or type of vehicles allowed, including motorcycles, trailers, boats, recreational vehicles, commercial vehicles, golf carts, or oversized vehicles.
Tenant is responsible for reviewing and complying with parking instructions supplied for the Premises.
Vehicles parked illegally or contrary to applicable property or community rules may be ticketed or towed at the vehicle owner’s expense.
17. SUBSTITUTION OR UNAVAILABILITY OF PREMISES
If circumstances beyond Agent’s reasonable control make the reserved Premises unavailable or uninhabitable, Agent may attempt to offer reasonably comparable substitute accommodations.
Tenant is not required to accept substitute accommodations.
If Agent cannot provide the Premises in a fit and habitable condition at the beginning of the tenancy and Tenant does not accept reasonably comparable substitute accommodations, payments will be refunded as required by the North Carolina Vacation Rental Act.
18. INTERNET, TELEVISION, AND TECHNOLOGY
Internet, television, streaming services, smart-home devices, and other technology may be provided as conveniences, but uninterrupted availability or performance is not guaranteed.
Tenant may not purchase pay-per-view programming, subscriptions, games, movies, or other paid content using an Owner’s account or equipment without authorization.
Tenant is responsible for unauthorized purchases made by Tenant or Tenant’s occupants or guests.
Tenant shall not alter passwords, reset devices, modify network settings, disconnect equipment, or reconfigure Owner-provided technology except as expressly authorized by Agent.
19. STARTER SUPPLIES AND LINENS
Unless otherwise disclosed, properties are generally supplied with linens and towels appropriate for the advertised occupancy.
Navigate Rentals may also provide a starter supply of commonly used items such as toilet paper, paper towels, trash bags, dish soap, dishwasher detergent, toiletries, or similar consumables.
Starter supplies are intended to assist guests upon arrival and are not necessarily intended to last for the entire reservation.
Tenant is responsible for purchasing additional consumable supplies as needed during the stay.
20. DISBURSEMENT OF RENT AND THIRD-PARTY FEES
Tenant authorizes Agent to disburse advance rental payments to Owner, or as Owner directs, to the extent permitted by the North Carolina Vacation Rental Act.
Tenant further authorizes Agent to disburse prior to occupancy any fees owed to third parties for goods, services, or benefits procured by Agent for Tenant’s benefit to the extent permitted by applicable law.
Such amounts may include, where applicable, charges for cleaning, linens, travel protection, reservation services, damage protection, processing services, or other third-party goods or services disclosed as part of the reservation.
21. TENANT DUTIES
Tenant agrees to comply with all duties imposed upon tenants by the North Carolina Vacation Rental Act and other applicable law.
Tenant agrees to:
- Keep the Premises reasonably clean and safe;
- Dispose of trash as instructed;
- Use plumbing, electrical, HVAC, appliances, furnishings, and other systems in a reasonable manner;
- Avoid causing unsafe or unsanitary conditions;
- Promptly report significant damage, maintenance issues, or unsafe conditions;
- Comply with applicable laws, ordinances, HOA or condominium rules, occupancy restrictions, parking restrictions, and noise regulations; and
- Not deliberately or negligently damage, deface, remove, or destroy property belonging to Owner.
The Premises shall not be used for unlawful activity.
Smoking, vaping, burning incense, or smoking marijuana or other substances inside the Premises is prohibited unless the property is specifically advertised otherwise.
Evidence of unauthorized smoking or vaping may result in Tenant being charged the actual reasonable cost of smoke remediation, odor removal, additional cleaning, damaged linens or furnishings, and other resulting expenses.
22. OWNER CLOSETS AND RESTRICTED AREAS
Locked closets, cabinets, garages, rooms, storage spaces, mechanical areas, and other areas designated as private or restricted are reserved for Owner or Agent use and are not included in the rental.
Tenant shall not attempt to access, force open, tamper with, or remove locks from restricted areas.
23. AGENT DUTIES
Agent shall perform its duties under these Rental Policies and the North Carolina Vacation Rental Act.
Agent will make reasonable efforts to provide the Premises in a fit and habitable condition and address conditions affecting habitability as required by applicable law.
If Agent cannot provide the Premises in a fit and habitable condition at the beginning of the tenancy or provide reasonably comparable substitute accommodations accepted by Tenant, Agent shall provide any refund required under applicable law.
Agent shall conduct brokerage activities in compliance with applicable federal and state fair-housing laws.
24. PERSONAL PROPERTY LEFT BEHIND
Navigate Rentals is not responsible for personal property left at the Premises after departure.
If an item is located, Agent may make reasonable efforts to arrange its return at Tenant’s expense.
Agent does not guarantee that lost or forgotten property will be located or returned.
Items remaining after departure may be handled or disposed of in accordance with applicable law and Agent’s lost-property procedures.
25. TRANSFER OF PREMISES
The rights and obligations of Tenant, Owner, Agent, and any successor-in-interest following a voluntary or involuntary transfer of the Premises shall be governed by the North Carolina Vacation Rental Act, including applicable provisions governing the transfer of vacation rental property.
Where required by law, Tenant will be notified of a transfer of ownership and advised whether the reservation will be honored or whether Tenant is entitled to the return of advance rental payments and other amounts required to be refunded.
Nothing in these Rental Policies is intended to limit any rights afforded to Tenant under the North Carolina Vacation Rental Act following a transfer of the Premises.
26. MANDATORY EVACUATION
If state or local authorities order a mandatory evacuation that includes the Premises, Tenant shall comply with the evacuation order.
The parties’ respective rights regarding refunds resulting from a mandatory evacuation shall be governed by the North Carolina Vacation Rental Act and other applicable law.
Where permitted by law, Tenant’s eligibility for a refund may be affected by whether qualifying travel insurance was offered and declined or purchased.
27. ENTRY, REPAIRS, AND EXPEDITED EVICTION
Tenant authorizes Owner, Agent, and their respective employees, contractors, vendors, and representatives to enter the Premises at reasonable times when reasonably necessary for inspection, maintenance, repairs, housekeeping, pest control, safety concerns, emergency response, protection of the Premises, or management of the property.
Advance notice will be provided when reasonably practical, except in emergencies or circumstances requiring prompt entry.
Where the tenancy qualifies under the North Carolina Vacation Rental Act, expedited eviction procedures may apply.
Tenant may be subject to expedited eviction as permitted by law if Tenant:
- Holds over after the tenancy has expired;
- Commits a material violation of these Rental Policies or applicable reservation terms that results in termination of the tenancy;
- Fails to pay rent as required; or
- Obtains possession through fraud or misrepresentation.
28. INDEMNIFICATION, HOLD HARMLESS, RIGHT OF ENTRY, AND ASSIGNMENT
To the extent permitted by law, Tenant agrees to indemnify and hold Owner and Agent harmless from claims, losses, or damages resulting from the acts or omissions of Tenant or Tenant’s occupants, guests, invitees, or visitors.
This provision does not apply to liability resulting from negligence, willful misconduct, or failure by Owner or Agent to perform a duty imposed by applicable law where such liability cannot lawfully be waived.
Tenant shall not assign the reservation, transfer the reservation, sublet the Premises, or permit another person to assume the reservation without prior written authorization from Agent.
29. EVENTS, PARTIES, GATHERINGS, AND EXCESSIVE NOISE
The Premises are provided as vacation accommodations and are not event venues unless expressly advertised and approved for that purpose.
Parties, weddings, receptions, reunions, commercial events, organized gatherings, or other events exceeding ordinary residential use or permitted occupancy require prior written approval from Navigate Rentals.
Unauthorized events or gatherings may constitute a material violation of these Rental Policies and may result in termination of the tenancy as permitted by law.
Tenant is responsible for actual damages, excessive cleaning, trash removal, vendor expenses, fines, HOA charges, municipal citations, and other costs resulting from Tenant’s unauthorized event or gathering.
Tenant and all occupants must comply with applicable noise ordinances and neighborhood, condominium, or HOA quiet-hour requirements.
30. GOVERNING LAW AND JURISDICTION
These Rental Policies and applicable reservations shall be governed by and construed in accordance with the laws of the State of North Carolina, including the North Carolina Vacation Rental Act where applicable.
Any legal proceeding arising from a reservation or occupancy shall be brought in a court of competent jurisdiction as provided by applicable North Carolina law.
Nothing in these Rental Policies is intended to establish venue or jurisdiction contrary to any mandatory requirement of applicable law.
31. HOT TUB AND SPA SAFETY
If the Premises include a hot tub or spa, Tenant agrees to use it responsibly and comply with all posted rules and instructions.
Children must be appropriately supervised.
Guests should rinse before entering the hot tub.
Do not add soaps, oils, lotions, bath products, chemicals, or other substances to the water.
Do not tamper with sanitizer dispensers, filters, pumps, heaters, electrical systems, or other equipment.
Do not sit, stand, walk, or place heavy objects on hot-tub covers.
Replace and secure the cover when the hot tub is not in use.
Do not unplug or turn off the hot tub unless instructed by Agent.
Glassware is prohibited in and around the hot tub.
Tenant is responsible for damage caused by misuse or violation of these requirements.
Hot tubs and spas are used at the user’s own risk, subject to any rights or liabilities that cannot legally be waived.
32. NON-PET-FRIENDLY PROPERTIES
If the Premises are designated as non-pet-friendly, Tenant shall not bring or permit an animal onto the Premises except where required or protected by applicable law.
Unauthorized animals may result in applicable pet charges, additional cleaning or remediation expenses, damage charges, and termination of the tenancy where permitted by law.
Tenant will be responsible for actual reasonable costs resulting from an unauthorized animal, including specialized cleaning, odor remediation, flea treatment, damaged furnishings, or other necessary restoration.
Nothing in this section limits rights concerning service animals or other assistance animals protected by applicable law.
33. COMMUNITY, HOA, CONDOMINIUM, AND PROPERTY-SPECIFIC RULES
Certain properties are subject to rules established by homeowners associations, condominium associations, municipalities, gated communities, building management, or individual Owners.
Any property-specific rules, parking instructions, amenity restrictions, community regulations, or addenda provided to Tenant in connection with the reservation are incorporated into the applicable rental terms.
Tenant is responsible for ensuring that all occupants and guests comply with such rules.
Fines, penalties, towing charges, access charges, or other expenses assessed because of violations caused by Tenant or Tenant’s occupants, guests, or invitees may be charged to Tenant to the extent permitted by law.
34. RESPONSIBILITY FOR OCCUPANTS AND GUESTS
Tenant acknowledges that all individuals occupying, visiting, accessing, or using the Premises by virtue of Tenant’s reservation are subject to applicable provisions of these Rental Policies and property rules.
Tenant agrees to communicate applicable rules, restrictions, safety requirements, and occupancy requirements to all members of Tenant’s party and guests.
Tenant remains responsible for the conduct of Tenant’s occupants, guests, invitees, and visitors and for violations caused by such persons.
35. SMART-HOME, SECURITY, AND MONITORING DEVICES
Certain properties may contain exterior security cameras, video doorbells, noise-monitoring devices, occupancy-monitoring devices, smart locks, thermostats, leak detectors, smoke and carbon-monoxide detectors, or other smart-home or safety devices.
Any cameras or recording devices will be located and used in accordance with applicable law and applicable booking-platform requirements.
Tenant shall not disconnect, cover, disable, alter, remove, damage, or tamper with authorized security, safety, noise-monitoring, internet, smart-home, or property-management equipment.
Tenant may be responsible for actual costs associated with repairing or restoring equipment that Tenant or Tenant’s guests intentionally or negligently disable or damage.
36. NO COMMERCIAL USE OR UNAUTHORIZED FILMING
The Premises are rented for temporary residential vacation use unless otherwise approved in writing.
Tenant may not use the Premises for commercial photography, commercial videography, productions, paid events, business operations, product shoots, promotional activities, or other commercial purposes without prior written authorization from Agent.
37. PROPERTY RULES AND LOCAL REGULATIONS
Vacation rental properties may be subject to municipal ordinances, county regulations, community restrictions, beach rules, parking requirements, trash schedules, occupancy limits, fire codes, noise ordinances, and other regulations specific to the property’s location.
Tenant agrees to comply with all applicable requirements communicated by Agent or posted at the Premises.
38. CREDIT CARD AUTHORIZATION AND ADDITIONAL CHARGES
Tenant authorizes Navigate Rentals, to the extent permitted by applicable law and applicable payment-processing rules, to charge the payment method associated with a direct reservation for amounts expressly authorized under these Rental Policies or otherwise owed as a result of the reservation.
Such amounts may include unpaid reservation balances, authorized extensions, approved additional services, pet fees, replacement of missing property, excessive cleaning, damage caused by Tenant or Tenant’s guests, unauthorized smoking, unauthorized animals, lost access devices, or other amounts for which Tenant is responsible under these Rental Policies.
Navigate Rentals may provide documentation supporting post-stay charges when appropriate.
Nothing in this section authorizes Agent to impose arbitrary penalties or charges not otherwise permitted by these Rental Policies or applicable law.
39. THIRD-PARTY BOOKING PLATFORMS
If a reservation is made through Airbnb, Vrbo, Booking.com, Hopper, or another third-party booking platform, Tenant acknowledges that certain aspects of the reservation may also be governed by the applicable platform’s terms, including payment processing, cancellation procedures, refunds, damage claims, and dispute procedures.
These Rental Policies govern Tenant’s occupancy and use of Navigate Rentals-managed properties and the relationship between Tenant, Agent, and Owner to the extent applicable.
If a platform-specific requirement conflicts with these Rental Policies regarding a matter controlled by the platform, the applicable platform requirement may control that particular matter.
Nothing in this section limits rights or obligations imposed by the North Carolina Vacation Rental Act or other applicable law.
40. ENTIRE RENTAL TERMS AND ELECTRONIC TRANSACTIONS
These Rental Policies, together with the reservation confirmation, property-specific rules, applicable cancellation policy, incorporated addenda, and other terms disclosed and accepted in connection with the reservation, constitute the applicable terms governing the vacation rental.
Electronic signatures, electronic acceptance, online booking, and electronic records may be used to establish acceptance to the extent permitted by applicable law.
If any provision of these Rental Policies is determined to be invalid or unenforceable, the remaining provisions shall continue in effect to the extent permitted by law.
Failure to enforce a provision on one occasion does not constitute a continuing waiver of that provision.
41. ACCEPTANCE OF RENTAL POLICIES
By completing a reservation, submitting payment after receiving or being provided access to these Rental Policies, electronically accepting the applicable rental terms, or taking possession of the Premises after receiving or being provided access to these Rental Policies, Tenant acknowledges and agrees to these Rental Policies.
Tenant acknowledges that:
- Tenant has received or been provided access to these Rental Policies;
- Tenant agrees to comply with these Rental Policies and all applicable property-specific rules and addenda;
- Tenant accepts responsibility for communicating applicable rules to all occupants and guests;
- Tenant understands the occupancy, check-in, check-out, cancellation, payment, pet, smoking, parking, event, and property-use restrictions applicable to the reservation;
- Tenant agrees to comply with applicable homeowners association, condominium association, community, municipal, county, and state requirements;
- Unauthorized occupancy, parties, animals, smoking, unlawful activity, or other material violations may result in termination of occupancy as permitted by applicable law;
- Tenant accepts responsibility for damages, excessive cleaning, missing property, and other charges for which Tenant is responsible under these Rental Policies; and
- Tenant certifies that information supplied in connection with the reservation is accurate.
For direct reservations, Tenant specifically acknowledges that 100% of the reservation balance is due at booking confirmation and the reservation is non-refundable once confirmed, except where otherwise required by applicable law or expressly authorized in writing by Navigate Rentals.
Navigate Rentals strongly recommends that all Guests purchase travel insurance to protect their vacation investment against unexpected events that may affect their travel.
These Rental Policies are intended to operate in conjunction with the North Carolina Vacation Rental Act whenever that Act applies to a reservation.
Last Updated: September 2026
Navigate Rentals
Wilmington, North Carolina